Freshsales
CRM with AI-powered lead scoring, email tracking, and visual sales pipeline.
Best for
- SMBs
- Sales teams
- Startups
- Budget-conscious companies
Not ideal for
- Limited marketing features
- Fewer integrations
- Reporting could be better
- Less customizable
Try Freshsales Free
Free plan available · 4 plans available
Visit Freshsales →Freshsales Overview
Freshsales vs Top Alternatives
| Software | Rating | Starting Price | Free Tier | |
|---|---|---|---|---|
| FFreshsales | 4.5 ★ | $9/mo | Yes | |
| mCmonday CRM | 4.7 ★ | $12/yr | No | Compare → |
| CClose | 4.6 ★ | $9/mo | No | Compare → |
| HHubSpot | 4.5 ★ | Free | Yes | Compare → |
| PPipedrive | 4.5 ★ | $24/mo | No | Compare → |
| SSalesforce | 4.4 ★ | $25/mo | No | Compare → |
Freshsales Features
Pros & Cons
Pros
- Great free tier
- AI-powered
- Easy to use
- Built-in phone
- Good value
Cons
- Limited marketing features
- Fewer integrations
- Reporting could be better
- Less customizable
Pricing Plans
Free
- Unlimited users
- Contact management
- Mobile app
Growth
- Visual pipeline
- AI lead scoring
- Workflows
Pro
- Multiple pipelines
- Time-based workflows
- AI insights
Enterprise
- Custom modules
- Auto-assignment
- Audit logs
Freshsales Integrations
Freshsales connects with 5 services to extend your workflow.
Who Should Use Freshsales?
Small to Mid-Sized Businesses
Freshsales is designed primarily for small to mid-sized businesses that need robust sales automation and customer relationship management without steep complexity. The growth-focused pricing tier ($9/user/month billed annually) reflects this positioning toward smaller organizations.
RecommendedReal Estate, Consultancy, and Technology Companies
Real estate, consultancy, and technology companies constitute Freshsales' most loyal user base. The platform is especially well-suited for businesses with mobile salesforces, as it provides mobility features that support remote sales teams.
RecommendedEmail Campaign and Lead Scoring Teams
Sales teams that frequently engage in email campaigns and call tracking benefit most from Freshsales. Organizations performing meticulous lead scoring and requiring omnichannel customer engagement across phone, email, SMS, WhatsApp, and chat are ideal users.
RecommendedWhen to Consider Alternatives
Need Multiple Pipelines on Budget Plans
Cheaper plans offer only one pipeline, making Freshsales unsuitable if you sell multiple products or services. You must upgrade to expensive plans to access multiple pipelines.
Consider HubSpot instead →Require Advanced Reporting and Analytics
The reporting features are significantly limited and difficult to use, even for technical users. Creating custom analytics reports is very complicated and difficult to understand and often requires administrative help to set up.
Consider Salesforce instead →Heavy Mobile Usage Required
The mobile app performs worse than the desktop version, which is problematic for field sales teams. Users report the mobile version is unreliable compared to desktop functionality.
Consider Pipedrive instead →Need Comprehensive Features Without Premium Pricing
Basic plans exclude email sequences, sales forecasts, and quotas—essential features for many sales teams. Users report being charged for add-on products even if used for less than 7 days, with no refund options.
Consider Zoho CRM instead →Top Freshsales Alternatives
monday CRM
A highly customizable, no-code CRM solution built on monday.com's Work OS platform that unifies sales, marketing, and customer service processes with AI-powered insights.
Close
CRM built for sales teams with built-in calling, email, and sales automation.
HubSpot
All-in-one CRM platform with marketing, sales, and service tools for growing businesses.
Pipedrive
Sales-focused CRM with visual pipeline management designed for sales teams.
Salesforce
Enterprise CRM platform with extensive customization and ecosystem for large organizations.
Nutshell
Cloud-based CRM and marketing automation platform that helps sales teams manage leads, automate workflows, and close deals faster with an all-in-one solution.
Zoho CRM
Affordable CRM with sales automation, analytics, and multichannel communication.
Copper
Copper is a CRM platform designed for Google Workspace users, enabling contact organization, deal tracking, and task automation directly from Gmail and Calendar. It serves 30,000+ companies worldwide, emphasizing ease of use over complex databases to foster long-term client relationships.
Insightly
Insightly provides cloud-based CRM with sales, marketing, and project management for SMBs, emphasizing integrations like Google Apps and Outlook. It supports contact tracking, automation, and mobile access via freemium model, now enhanced post-2024 Unbounce merger.