Best Help Scout Alternatives
7 helpdesk software alternatives to Help Scout, sorted by rating. Find a better fit for your workflow and budget.
Why Switch from Help Scout?
- Knowledge base export limited to API (requires programming)
- No native phone support built-in (relies on integrations)
- Lacks detailed pricing transparency
- Primarily email-focused, less ideal for high-volume chat-only workflows
- Smaller team size may limit enterprise-scale support resources
Top Alternatives
Intercom
Conversational customer platform with messaging, bots, and customer engagement tools.
Freshdesk
Cloud-based customer support software with ticketing and omnichannel capabilities.
Zendesk
Customer service platform with ticketing, live chat, and knowledge base features.
Crisp
AI-powered, multichannel customer support platform that automates approximately 50% of support tickets through no-code AI agents while centralizing communications from email, chat, social media, and messaging apps into a single inbox.
Tidio
Tidio is an AI-powered omnichannel customer service platform offering live chat, help desk, ticketing, no-code chatbots (Flows), and Lyro AI agents to automate up to 70% of queries for e-commerce and SMBs. Founded in 2013 in Poland with offices in San Francisco, it targets micro/small businesses to drive sales via real-time support and analytics.
Zoho Desk
Zoho Desk is a cloud-based helpdesk software that provides context-aware ticket management across channels with AI-powered automation and analytics to boost agent productivity and customer satisfaction.
Kayako
Kayako is an AI-first help desk and customer support platform that automates ticket resolution, knowledge base creation, and omnichannel communication to scale support without adding headcount. Founded in 2001, it serves 50,000+ customers globally, including NASA and Peugeot, with AI reducing ticket volumes by 60% and costs significantly.
Quick Comparison
| Tool | Rating | Starting Price | Free Tier | Pricing Model |
|---|---|---|---|---|
| Help Scout | 4.3/5 | $25/mo | No | subscription |
| Intercom | 4.5/5 | $29/mo | No | subscription |
| Freshdesk | 4.5/5 | Free plan | Yes | freemium |
| Zendesk | 4.4/5 | $19/mo | No | subscription |
| Crisp | 4.3/5 | Free plan | Yes | freemium |
| Tidio | 4.3/5 | Free plan | Yes | freemium |
| Zoho Desk | 4.3/5 | Free plan | Yes | freemium |
| Kayako | 4.2/5 | Free/mo | No | subscription |