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Zoho Desk Pricing (March 2026)
Free plan available
Prices verified March 16, 2026
How much does Zoho Desk cost?
Zoho Desk offers a free plan with paid tiers starting at $7/mo.
Free TierYes
Starting Price$7/mo
Number of Plans4
Billing Cyclemonthly
Pricing Modelfreemium
All Plans
Most Popular
Standard
$14/mo
Billed monthly
- Omnichannel support
- Knowledge base
- Live chat
- Basic automation
Enterprise
$40/mo
Billed monthly
- Advanced AI features
- Custom roles
- Advanced analytics
- API access
Feature Breakdown by Plan
| Feature | Free | Standard | Professional | Enterprise |
|---|---|---|---|---|
| Basic ticketing | ✓ | ✗ | ✗ | ✗ |
| Knowledge base | ✓ | ✓ | ✗ | ✗ |
| Email support | ✓ | ✗ | ✗ | ✗ |
| Omnichannel support | ✗ | ✓ | ✗ | ✗ |
| Live chat | ✗ | ✓ | ✗ | ✗ |
| Basic automation | ✗ | ✓ | ✗ | ✗ |
| SLAs | ✗ | ✗ | ✓ | ✗ |
| Advanced automation | ✗ | ✗ | ✓ | ✗ |
| Workflow rules | ✗ | ✗ | ✓ | ✗ |
| Time tracking | ✗ | ✗ | ✓ | ✗ |
| Advanced AI features | ✗ | ✗ | ✗ | ✓ |
| Custom roles | ✗ | ✗ | ✗ | ✓ |
| Advanced analytics | ✗ | ✗ | ✗ | ✓ |
| API access | ✗ | ✗ | ✗ | ✓ |
Team Cost Calculator
Estimated monthly costs based on team size (price per user × team members):
| Team Size | Standard | Professional | Enterprise |
|---|---|---|---|
| 5 users | $70/mo | $115/mo | $200/mo |
| 10 users | $140/mo | $230/mo | $400/mo |
| 25 users | $350/mo | $575/mo | $1,000/mo |
| 50 users | $700/mo | $1,150/mo | $2,000/mo |
Is Zoho Desk Worth It?
4.3/5 from 850 reviews
The free plan lets you test core functionality before committing.
Paid plans range from $14/mo (Standard) to $40/mo (Enterprise). Most users pick the Standard plan.
Best for: SMBs needing affordable omnichannel ticketing and self-service, Teams requiring AI automation for high-volume support, Businesses building customer communities with forums. Keep in mind: pricing details not transparent without contacting sales.
Zoho Desk Pros & Cons
Pros
- Flexible omnichannel access across messaging apps and web
- AI-driven automation reduces manual work with Zia assistant
- Strong self-service options improve customer independence
- Intuitive interface with contextual tools for agents
- Free 15-day trial with onboarding and migration help
- Extensive integrations with 200+ third-party and 50+ native apps
- Cost-effective solution for businesses of all sizes
Cons
- Pricing details not transparent without contacting sales
- Advanced AI features limited to Enterprise or specific regions
- Dependent on Zoho ecosystem for full optimization
- Limited offline capabilities as primarily web-based
- Learning curve with frequent updates and new releases
Frequently Asked Questions
Zoho Desk offers a free plan. Paid plans start at $7/mo, billed monthly. There are 4 plans total.
Yes, Zoho Desk offers a free tier that lets you try core features before upgrading to a paid plan.
The most affordable paid plan is Standard at $14/mo.
With a 4.3/5 rating from 850 reviews, Zoho Desk is well-regarded. Best for: SMBs needing affordable omnichannel ticketing and self-service, Teams requiring AI automation for high-volume support, Businesses building customer communities with forums.
Zoho Desk bills monthly. The pricing model is freemium.
Zoho Desk offers 4 plans: Free, Standard, Professional, Enterprise.