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Tidio Pricing (March 2026)
Free plan available
Prices verified March 16, 2026
How much does Tidio cost?
Tidio offers a free plan with paid tiers starting at $29/mo.
Free TierYes
Starting Price$29/mo
Number of Plans4
Billing Cyclemonthly
Pricing Modelfreemium
All Plans
Free
Free
Billed monthly
- Live chat widget
- Basic help desk
- Up to 2 users
- Visitor tracking
- Canned responses
Most Popular
Starter
$29/mo
Billed monthly
- AI-powered chatbots
- Email integration
- Shared inbox
- Order management
- Unlimited chat history
Growth
$59/mo
Billed monthly
- Lyro AI agent
- Advanced automation
- Priority support
- Custom branding
- Advanced analytics
Premium
$332.50/mo
Billed monthly
- Unlimited users
- Advanced AI features
- Custom integrations
- Dedicated support
- Enterprise features
Feature Breakdown by Plan
| Feature | Free | Starter | Growth | Premium |
|---|---|---|---|---|
| Live chat widget | ✓ | ✗ | ✗ | ✗ |
| Basic help desk | ✓ | ✗ | ✗ | ✗ |
| Up to 2 users | ✓ | ✗ | ✗ | ✗ |
| Visitor tracking | ✓ | ✗ | ✗ | ✗ |
| Canned responses | ✓ | ✗ | ✗ | ✗ |
| AI-powered chatbots | ✗ | ✓ | ✗ | ✗ |
| Email integration | ✗ | ✓ | ✗ | ✗ |
| Shared inbox | ✗ | ✓ | ✗ | ✗ |
| Order management | ✗ | ✓ | ✗ | ✗ |
| Unlimited chat history | ✗ | ✓ | ✗ | ✗ |
| Lyro AI agent | ✗ | ✗ | ✓ | ✗ |
| Advanced automation | ✗ | ✗ | ✓ | ✗ |
| Priority support | ✗ | ✗ | ✓ | ✗ |
| Custom branding | ✗ | ✗ | ✓ | ✗ |
| Advanced analytics | ✗ | ✗ | ✓ | ✗ |
| Unlimited users | ✗ | ✗ | ✗ | ✓ |
| Advanced AI features | ✗ | ✗ | ✗ | ✓ |
| Custom integrations | ✗ | ✗ | ✗ | ✓ |
| Dedicated support | ✗ | ✗ | ✗ | ✓ |
| Enterprise features | ✗ | ✗ | ✗ | ✓ |
Team Cost Calculator
Estimated monthly costs based on team size (price per user × team members):
| Team Size | Starter | Growth | Premium |
|---|---|---|---|
| 5 users | $145/mo | $295/mo | $1,662.50/mo |
| 10 users | $290/mo | $590/mo | $3,325/mo |
| 25 users | $725/mo | $1,475/mo | $8,312.50/mo |
| 50 users | $1,450/mo | $2,950/mo | $16,625/mo |
Is Tidio Worth It?
4.3/5 from 850 reviews
The free plan lets you test core functionality before committing.
Paid plans range from $29/mo (Starter) to $332.50/mo (Premium). Most users pick the Starter plan.
Best for: E-commerce stores needing live chat and order management, Micro/small businesses offering 24/7 AI-driven support, Websites requiring visitor tracking and proactive sales chats. Keep in mind: lightweight ticketing lacks advanced workflows, slas, and multistep routing.
Tidio Pros & Cons
Pros
- Simple implementation and lightweight design ideal for quick setup
- Strong AI automation reduces support load by up to 67-70%
- Targets micro/small businesses and e-commerce effectively
- Boosts sales and conversions via proactive visitor engagement
- Free-forever plan with no credit card required for starters
- Compatible with major CMS, e-commerce, and social platforms
- Real-time analytics for optimizing customer interactions
Cons
- Lightweight ticketing lacks advanced workflows, SLAs, and multistep routing
- Pricing escalates quickly for unlimited users and AI features
- Primarily suited for SMBs, less scalable for large enterprises
- Limited details on custom parameters for ticket management
Frequently Asked Questions
Tidio offers a free plan. Paid plans start at $29/mo, billed monthly. There are 4 plans total.
Yes, Tidio offers a free tier that lets you try core features before upgrading to a paid plan.
The most affordable paid plan is Starter at $29/mo.
With a 4.3/5 rating from 850 reviews, Tidio is well-regarded. Best for: E-commerce stores needing live chat and order management, Micro/small businesses offering 24/7 AI-driven support, Websites requiring visitor tracking and proactive sales chats.
Tidio bills monthly. The pricing model is freemium.
Tidio offers 4 plans: Free, Starter, Growth, Premium.