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Kayako Pricing (March 2026)
Starting from Free/mo
Prices verified March 16, 2026
How much does Kayako cost?
Kayako starts at Free/mo with 3 plans available.
Free TierNo
Starting PriceFree
Number of Plans3
Billing Cyclemonthly
Pricing Modelsubscription
All Plans
Most Popular
Professional
$199/mo
Billed monthly
- Advanced AI features
- Omnichannel support
- Custom workflows
- Analytics
- Integrations
Enterprise
$399/mo
Billed monthly
- Full AI automation
- Advanced analytics
- Custom branding
- Priority support
- API access
Feature Breakdown by Plan
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| AI ticket routing | ✓ | ✗ | ✗ |
| Basic automation | ✓ | ✗ | ✗ |
| Email support | ✓ | ✗ | ✗ |
| Knowledge base | ✓ | ✗ | ✗ |
| Advanced AI features | ✗ | ✓ | ✗ |
| Omnichannel support | ✗ | ✓ | ✗ |
| Custom workflows | ✗ | ✓ | ✗ |
| Analytics | ✗ | ✓ | ✗ |
| Integrations | ✗ | ✓ | ✗ |
| Full AI automation | ✗ | ✗ | ✓ |
| Advanced analytics | ✗ | ✗ | ✓ |
| Custom branding | ✗ | ✗ | ✓ |
| Priority support | ✗ | ✗ | ✓ |
| API access | ✗ | ✗ | ✓ |
Team Cost Calculator
Estimated monthly costs based on team size (price per user × team members):
| Team Size | Starter | Professional | Enterprise |
|---|---|---|---|
| 5 users | $495/mo | $995/mo | $1,995/mo |
| 10 users | $990/mo | $1,990/mo | $3,990/mo |
| 25 users | $2,475/mo | $4,975/mo | $9,975/mo |
| 50 users | $4,950/mo | $9,950/mo | $19,950/mo |
Is Kayako Worth It?
4.2/5 from 250 reviews
There is no free tier, but most paid plans include a trial period.
Paid plans range from $99/mo (Starter) to $399/mo (Enterprise). Most users pick the Professional plan.
Best for: Scaling support teams avoiding headcount increases via AI automation, Mid-to-large enterprises with ticket backlogs, Knowledge base-heavy operations needing auto-generated content. Keep in mind: no transparent pricing, requires demo/sales contact for evaluation.
Kayako Pros & Cons
Pros
- Automates 60% of support tickets, saving up to $500K yearly
- Reduces average ticket age from 18 hours to under 5 hours
- Improves CSAT scores via standardized AI-drafted responses
- Self-writing knowledge base deflects tickets effectively
- Scales without headcount growth, handles backlogs automatically
- Proactive monitoring flags outdated content before complaints
- Trusted by 10,000+ professionals at 300+ companies including NASA
Cons
- No transparent pricing, requires demo/sales contact for evaluation
- Legacy versions may need migration with potential disruption
- Past security incident raises some concerns
- Limited public details on enterprise scalability
- Help center emphasizes migration over standalone features
Frequently Asked Questions
Kayako starts at Free/mo, billed monthly. There are 3 plans available.
No, Kayako does not currently offer a free plan, though most paid plans include a trial period.
The most affordable paid plan is Starter at $99/mo.
With a 4.2/5 rating from 250 reviews, Kayako is well-regarded. Best for: Scaling support teams avoiding headcount increases via AI automation, Mid-to-large enterprises with ticket backlogs, Knowledge base-heavy operations needing auto-generated content.
Kayako bills monthly. The pricing model is subscription.
Kayako offers 3 plans: Starter, Professional, Enterprise.