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Intercom Pricing (March 2026)
Starting from $29/mo
Prices verified March 16, 2026
How much does Intercom cost?
Intercom starts at $29/mo with 3 plans available.
Free TierNo
Starting Price$29/mo
Number of Plans3
Billing Cyclemonthly
Pricing Modelsubscription
All Plans
Feature Breakdown by Plan
| Feature | Essential | Advanced | Expert |
|---|---|---|---|
| Shared inbox | ✓ | ✗ | ✗ |
| Basic bots | ✓ | ✗ | ✗ |
| Ticketing | ✓ | ✗ | ✗ |
| Advanced automation | ✗ | ✓ | ✗ |
| Multiple inboxes | ✗ | ✓ | ✗ |
| Workflows | ✗ | ✓ | ✗ |
| Workload management | ✗ | ✗ | ✓ |
| Custom bots | ✗ | ✗ | ✓ |
| SLA rules | ✗ | ✗ | ✓ |
Team Cost Calculator
Estimated monthly costs based on team size (price per user × team members):
| Team Size | Essential | Advanced | Expert |
|---|---|---|---|
| 5 users | $145/mo | $425/mo | $660/mo |
| 10 users | $290/mo | $850/mo | $1,320/mo |
| 25 users | $725/mo | $2,125/mo | $3,300/mo |
| 50 users | $1,450/mo | $4,250/mo | $6,600/mo |
Is Intercom Worth It?
4.5/5 from 2,100 reviews
There is no free tier, but most paid plans include a trial period.
Paid plans range from $29/mo (Essential) to $132/mo (Expert). Most users pick the Advanced plan.
Best for: SaaS, Product-led growth, Startups. Keep in mind: very expensive.
Intercom Pros & Cons
Pros
- Modern UX
- Great bots
- Product tours
- In-app messaging
- Strong automation
Cons
- Very expensive
- Complex pricing
- Add-on costs
- Can be slow
Frequently Asked Questions
Intercom starts at $29/mo, billed monthly. There are 3 plans available.
No, Intercom does not currently offer a free plan, though most paid plans include a trial period.
The most affordable paid plan is Essential at $29/mo.
With a 4.5/5 rating from 2,100 reviews, Intercom is well-regarded. Best for: SaaS, Product-led growth, Startups.
Intercom bills monthly. The pricing model is subscription.
Intercom offers 3 plans: Essential, Advanced, Expert.