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Help Scout Pricing (March 2026)
Starting from $25/mo
Prices verified March 16, 2026
How much does Help Scout cost?
Help Scout starts at $25/mo with 3 plans available.
Free TierNo
Starting Price$25/mo
Number of Plans3
Billing Cyclemonthly
Pricing Modelsubscription
All Plans
Feature Breakdown by Plan
| Feature | Standard | Plus | Pro |
|---|---|---|---|
| Shared inbox | ✓ | ✗ | ✗ |
| Knowledge base | ✓ | ✗ | ✗ |
| Basic reporting | ✓ | ✗ | ✗ |
| Email support | ✓ | ✗ | ✗ |
| Everything in Standard | ✗ | ✓ | ✗ |
| Advanced reporting | ✗ | ✓ | ✗ |
| Custom fields | ✗ | ✓ | ✗ |
| Live chat | ✗ | ✓ | ✗ |
| Everything in Plus | ✗ | ✗ | ✓ |
| Phone support | ✗ | ✗ | ✓ |
| Advanced integrations | ✗ | ✗ | ✓ |
| Team performance reports | ✗ | ✗ | ✓ |
Team Cost Calculator
Estimated monthly costs based on team size (price per user × team members):
| Team Size | Standard | Plus | Pro |
|---|---|---|---|
| 5 users | $125/mo | $225/mo | $375/mo |
| 10 users | $250/mo | $450/mo | $750/mo |
| 25 users | $625/mo | $1,125/mo | $1,875/mo |
| 50 users | $1,250/mo | $2,250/mo | $3,750/mo |
Is Help Scout Worth It?
4.3/5 from 850 reviews
There is no free tier, but most paid plans include a trial period.
Paid plans range from $25/mo (Standard) to $75/mo (Pro). Most users pick the Plus plan.
Best for: Small to mid-sized remote teams handling email-based customer support, Startups and growing businesses needing quick-setup helpdesk, Customer-centric brands prioritizing knowledge base self-service. Keep in mind: knowledge base export limited to api (requires programming).
Help Scout Pros & Cons
Pros
- Operates intuitively like email, easing team adoption
- Supports large teams with collaborative inbox features
- Includes integrated knowledge base for self-service
- Strong reporting capabilities for performance insights
- Extensive integrations (50+) and API flexibility
- Trusted by 12,000+ customers in 140+ countries
- Remote-friendly setup with quick team productivity gains
Cons
- Knowledge base export limited to API (requires programming)
- No native phone support built-in (relies on integrations)
- Lacks detailed pricing transparency
- Primarily email-focused, less ideal for high-volume chat-only workflows
- Smaller team size may limit enterprise-scale support resources
Frequently Asked Questions
Help Scout starts at $25/mo, billed monthly. There are 3 plans available.
No, Help Scout does not currently offer a free plan, though most paid plans include a trial period.
The most affordable paid plan is Standard at $25/mo.
With a 4.3/5 rating from 850 reviews, Help Scout is well-regarded. Best for: Small to mid-sized remote teams handling email-based customer support, Startups and growing businesses needing quick-setup helpdesk, Customer-centric brands prioritizing knowledge base self-service.
Help Scout bills monthly. The pricing model is subscription.
Help Scout offers 3 plans: Standard, Plus, Pro.