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Freshdesk Pricing (March 2026)
Free plan available
Prices verified March 16, 2026
How much does Freshdesk cost?
Freshdesk offers a free plan with paid tiers starting at $15/mo.
Free TierYes
Starting Price$15/mo
Number of Plans4
Billing Cyclemonthly
Pricing Modelfreemium
All Plans
Feature Breakdown by Plan
| Feature | Free | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Email ticketing | ✓ | ✗ | ✗ | ✗ |
| Knowledge base | ✓ | ✗ | ✗ | ✗ |
| 10 agents | ✓ | ✗ | ✗ | ✗ |
| Automation | ✗ | ✓ | ✗ | ✗ |
| SLA management | ✗ | ✓ | ✗ | ✗ |
| Custom ticket views | ✗ | ✓ | ✗ | ✗ |
| Round-robin | ✗ | ✗ | ✓ | ✗ |
| Custom apps | ✗ | ✗ | ✓ | ✗ |
| Average handling time | ✗ | ✗ | ✓ | ✗ |
| Skill-based routing | ✗ | ✗ | ✗ | ✓ |
| Audit log | ✗ | ✗ | ✗ | ✓ |
| IP whitelisting | ✗ | ✗ | ✗ | ✓ |
Team Cost Calculator
Estimated monthly costs based on team size (price per user × team members):
| Team Size | Growth | Pro | Enterprise |
|---|---|---|---|
| 5 users | $95/mo | $275/mo | $445/mo |
| 10 users | $190/mo | $550/mo | $890/mo |
| 25 users | $475/mo | $1,375/mo | $2,225/mo |
| 50 users | $950/mo | $2,750/mo | $4,450/mo |
Is Freshdesk Worth It?
4.5/5 from 2,800 reviews
The free plan lets you test core functionality before committing.
Paid plans range from $19/mo (Growth) to $89/mo (Enterprise). Most users pick the Pro plan.
Best for: Small businesses, Startups, Budget-conscious teams. Keep in mind: less powerful than zendesk.
Freshdesk Pros & Cons
Pros
- Affordable
- Great free tier
- Easy to use
- Good features
- Fast setup
Cons
- Less powerful than Zendesk
- Limited customization
- Fewer integrations
- Basic reporting
Frequently Asked Questions
Freshdesk offers a free plan. Paid plans start at $15/mo, billed monthly. There are 4 plans total.
Yes, Freshdesk offers a free tier that lets you try core features before upgrading to a paid plan.
The most affordable paid plan is Growth at $19/mo.
With a 4.5/5 rating from 2,800 reviews, Freshdesk is well-regarded. Best for: Small businesses, Startups, Budget-conscious teams.
Freshdesk bills monthly. The pricing model is freemium.
Freshdesk offers 4 plans: Free, Growth, Pro, Enterprise.