Beginner
How to import contacts from CSV or other platforms on GetResponse
Quick Answer
Import contacts to GetResponse by navigating to Contacts > Import, selecting your source (CSV file or platform integration), mapping fields correctly, and choosing the appropriate list. The process includes data validation and duplicate handling options.
Prerequisites
- Active GetResponse account
- Contact data in CSV format or access to other platform
- Valid email addresses in your contact list
- Administrator access to your GetResponse account
1
Access the Import Function
Log into your GetResponse account and navigate to Contacts from the main menu. Click on Import contacts button located in the top-right corner of the contacts dashboard. This will open the import wizard with various import options.
Tip
Ensure you have the necessary permissions to import contacts if you're using a team account.
2
Choose Your Import Source
Select your import method from the available options:
- Upload CSV file - for importing from spreadsheets
- Import from integrations - for platforms like Gmail, Outlook, or other email services
- Copy and paste - for small lists of email addresses
Tip
CSV files should be properly formatted with headers in the first row for best results.
3
Upload and Configure Your Data
If uploading a CSV file, click Choose file and select your contact file. GetResponse will automatically detect columns and display a preview. For platform integrations, follow the authorization process to connect your account. Review the detected data and ensure it looks correct before proceeding.
Tip
CSV files should be encoded in UTF-8 format to avoid character encoding issues.
4
Map Contact Fields
Map your data columns to GetResponse contact fields. The system will automatically suggest mappings for common fields like:
- Email (required)
- Name
- Custom fields
Tip
Create custom fields in advance if you need to import data that doesn't match standard GetResponse fields.
5
Select Target List and Duplicate Handling
Choose the contact list where you want to import your contacts from the Add to list dropdown. Configure duplicate handling options:
- Skip duplicates - ignore contacts that already exist
- Update existing - overwrite existing contact data
- Import all - import everything including duplicates
Tip
Use 'Update existing' option if you're importing updated information for contacts already in your list.
6
Set Subscription Status and Compliance
Choose the subscription status for imported contacts:
- Confirmed - for contacts who have already opted in
- Unconfirmed - requires double opt-in confirmation
Tip
When in doubt, use 'Unconfirmed' status to maintain compliance and build a quality email list.
7
Review and Start Import
Review your import settings in the summary screen. Check the number of contacts to be imported, selected list, field mappings, and duplicate handling options. Click Start import to begin the process. GetResponse will show a progress indicator and notify you when the import is complete.
Tip
Large imports may take several minutes to complete. You can continue working in GetResponse while the import runs in the background.
8
Verify Import Results
Once the import is complete, review the import summary showing successful imports, skipped duplicates, and any errors. Navigate to your contact list to verify that contacts were imported correctly. Check a few sample contacts to ensure field mapping worked properly and all data is in the correct fields.
Tip
Export a sample of imported contacts to compare with your original file if you notice any discrepancies.
Troubleshooting
CSV file upload fails or shows formatting errors
Ensure your CSV file uses UTF-8 encoding, has proper headers in the first row, and email addresses are in valid format. Remove any special characters or formatting from the file and try again.
Contacts imported but missing custom field data
Create the custom fields in GetResponse first under Contacts > Custom fields, then re-import your file and map the columns to these pre-created custom fields.
Import shows 'Invalid email address' errors
Clean your contact list before importing by removing invalid email formats, duplicate entries, and placeholder emails. Use email validation tools if necessary to ensure data quality.
Platform integration authorization fails
Clear your browser cache, disable ad blockers temporarily, and ensure you're using the correct login credentials for the platform you're trying to connect. Try the integration from an incognito/private browser window.
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