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How to Use Freshdesk
Support15 TutorialsUpdated March 2026
Step-by-step tutorials for Freshdesk. Learn everything from basic setup to advanced configuration with practical, hands-on guides.
Visit Freshdesk →All Freshdesk Tutorials
15 step-by-step guides to help you get the most out of Freshdesk.
01
How to set up new account
02How to connect support email address
03How to add and manage agents
04How to customize customer portal branding
05How to create ticket views and filters
06How to set up chat widget
07How to import and manage contacts
08How to create custom ticket fields
09How to set up automation rules
10How to generate performance reports
11How to configure advanced ticket scope
12How to set up parent child ticketing
13How to create custom agent roles
14How to build scenario automations
15How to merge duplicate tickets
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